Last updated: 1st November 2025
Welcome to Dublin Loves Christmas at RDS (“we”, “us”, “our”).
We are committed to protecting your privacy and handling your personal data in a transparent
and secure way.
This Privacy Policy explains how we collect, use, and protect your information when you
visit www.dublinloveschristmas.ie, purchase tickets, or interact with us online or in person.
1. Who We Are
Dublin Loves Christmas at RDS is a Christmas event based in Dublin, Ireland.
If you have any questions about this Privacy Policy or how we use your data, you can contact
us at:
Email: info@dublinloveschristmas.ie
2. What Information We Collect
We may collect and process the following types of personal data:
Information you provide directly:
Name
Email address
Phone number
Billing and payment details (processed securely by our payment provider)
Postal address (if required for billing or communication)
Any information you provide when contacting us (e.g. enquiries, complaints,
feedback)
Information collected automatically:
IP address
Browser type and version
Device information
Pages visited, time spent on pages, and other usage data
Cookies and similar technologies (see “Cookies” section below)
Ticket and booking information:
Event date and time selected
Number and type of tickets purchased
Discount codes used (e.g. DUB10)
Transaction details (handled via our payment provider)
3. How We Use Your Information
We use your personal data for the following purposes:
To process your bookings and payments
Managing ticket purchases and confirmations
Sending booking confirmations and receipts
To provide customer support
Responding to your enquiries, requests, or complaints
To communicate with you about the event
Sending important updates about your booking (e.g. changes, cancellations,
safety information)
To send marketing communications (with your consent where required)
Sharing news, offers, and promotions about Dublin Loves Christmas at RDS
Retargeting and advertising on platforms such as Facebook and other social
media channels
To improve our website and services
Analysing how visitors use our website
Enhancing user experience and our marketing effectiveness
To comply with legal obligations
Record-keeping, accounting, and regulatory requirements
4. Legal Bases for Processing (EU/UK GDPR)
We process your personal data on the following legal bases:
Contract: To provide the services you have requested (e.g. ticket purchase and event
access)
Consent: For sending marketing communications and using non-essential cookies
(where required)
Legitimate Interests: To improve our services, prevent fraud, and promote our events
in a way that is fair and balanced
Legal Obligation: To comply with applicable laws and regulations
5. How We Share Your Information
We do not sell your personal data. We may share your information with:
Service providers and partners who help us operate our website, process payments,
send emails, or run marketing campaigns (e.g. payment processors, email service
providers, advertising platforms such as Facebook)
Professional advisors such as lawyers, accountants, or insurers, where necessary
Authorities or regulators where required by law or to protect our rights, safety, or
the safety of others
All third parties are required to handle your data securely and only process it in accordance
with our instructions and applicable data protection laws.
6. International Transfers
Some of our service providers may be located outside the European Economic Area (EEA) or the UK. Where this happens, we ensure that appropriate safeguards are in place (such as Standard Contractual Clauses or equivalent mechanisms) to protect your personal data.7. Data Retention
We keep your personal data only for as long as necessary for the purposes described in this
Privacy Policy, including:
For as long as needed to provide our services and manage your bookings
For as long as required for legal, accounting, or reporting obligations
For marketing purposes, until you withdraw your consent or object to such processing
When data is no longer needed, we will delete or anonymise it securely.
8. Your Rights
Under data protection laws (including GDPR), you may have the following rights:
Right of access – to request a copy of the personal data we hold about you
Right to rectification – to correct inaccurate or incomplete data
Right to erasure – to request deletion of your data in certain circumstances
Right to restrict processing – to limit how we use your data in certain situations
Right to data portability – to receive your data in a structured, commonly used
format
Right to object – to object to processing based on legitimate interests or for direct
marketing
Right to withdraw consent – where we rely on consent (e.g. marketing emails), you
can withdraw it at any time
To exercise any of these rights, please contact us at:
Email: info@dublinloveschristmas.ie
You also have the right to lodge a complaint with your local data protection authority. In
Ireland, this is the Data Protection Commission (www.dataprotection.ie).
9. Marketing Communications
We may send you marketing emails or messages about Dublin Loves Christmas at RDS,
including special offers, news, and updates, where:
You have opted in to receive them; or
We have a legitimate interest in promoting our events and you have not opted out.
You can opt out at any time by:
Clicking the “unsubscribe” link in our emails; or
Contacting us directly at [Insert contact email].
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Make the site work properly
Remember your preferences
Analyse website traffic and performance
Support marketing and advertising activities (including via platforms such as
Facebook)
You can manage your cookie preferences through your browser settings and, where available,
our on-site cookie banner or settings tool.
For more details, please see our Cookie Policy (if separate), or contact us for more
information.
11. Security
We take appropriate technical and organisational measures to protect your personal data from
unauthorised access, loss, misuse, or disclosure.
However, no internet transmission or storage system can be guaranteed to be 100% secure, so
you share information with us at your own risk.
12. Third-Party Websites
Our website may contain links to third-party sites (for example, payment providers, social
media platforms, or partners).
We are not responsible for the privacy practices or content of these external sites. We
encourage you to read their privacy policies before providing any personal data.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date. We encourage
you to review this page regularly to stay informed about how we protect your data.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data,
please contact us at:
Email: info@dublinloveschristmas.ie
DATES
Open for the Oficial VIP & Press Launch on Friday 14th November
5pm – 9pm.
Opens daily from Saturday 15th November at 11am.
Trading hours.
Opens daily at 11am.
Closes Sunday Monday Tuesday and Wednesday at 9pm
Closes Thursday Friday and Saturday at 10 pm.
Event final day is Tuesday 23rd December. Closing at 8pm.
Load in days, 11th & 12th November. 8am to 7pm.
Load out days Saturday 27th December, – Monday 29th December.
All food traders MUST register with the Irish HSE as a food trader.
You will be issued with a unique ref for each unit.
NO LPG allowed on site.
NO trader will be allowed to bring their own generator.
Power will be provided by site services.
You must confirm the power you require, including list the appliances you are using.
All appliances must have PAT certificates which must be within 12 months of the close of the event.
Power fees will be charged on a ‘Pay as you Use’ tariff.
No traders allowed to stay on site. There is site security for the duration of the event on a 24-hour cover.
The event is NOT cashless. All traders MUST use DINES tills as part of your contract to trade. DINES will provide a link to set up your device.
Along with card payments, all cash transaction must be declared via your DINES till.
We look forward to hearing from you.
Please email if you have any questions.
Louise@dublinloveschristmas.ie
